Refund policy

<h1>Return Policy</h1>

<p><strong>Last updated: March 1, 2026</strong></p>

<p>At Xclusiva, we are committed to providing high-quality beauty products. Due to the nature of cosmetic and personal care items, we maintain the following return policy.</p>

<h2>Returns</h2>

<p>We accept returns within <strong>14 days of delivery</strong>.</p>

<p>To be eligible for a return:</p>

<ul>
<li>The item must be unused and unopened.</li>
<li>The item must be in its original packaging.</li>
<li>Proof of purchase is required.</li>
</ul>

<p>For hygiene and safety reasons, we do not accept returns on opened or used cosmetic products.</p>

<h2>Non-Returnable Items</h2>

<ul>
<li>Opened or used products</li>
<li>Items returned after 14 days</li>
<li>Sale or promotional items (if marked final sale)</li>
</ul>

<h2>Damaged or Incorrect Items</h2>

<p>If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.</p>

<p>Please include:</p>

<ul>
<li>Your order number</li>
<li>A description of the issue</li>
<li>Clear photos of the product and packaging</li>
</ul>

<p>We will review your request and provide a replacement if approved.</p>

<h2>Return Process</h2>

<p>To initiate a return, please contact us at:</p>

<p><strong>support@soyxclusiva.com</strong></p>

<p>If your return is approved, we will provide return instructions.</p>

<p>Customers are responsible for return shipping costs unless the return is due to an error on our part.</p>

<h2>Refunds</h2>

<p>Once your returned item is received and inspected, we will notify you of the approval or denial of your refund.</p>

<p>If approved, refunds will be processed to your original payment method. Please allow several business days for your financial institution to post the refund.</p>

<h2>Excessive Returns</h2>

<p>Xclusiva reserves the right to deny returns or refunds in cases of suspected abuse or excessive return activity.</p>