Privacy policy

Privacy Policy

Last updated: March 1, 2026

Xclusiva operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through Shopify and payment providers)
  • Account information (if created)
  • Order history and transaction details
  • Customer service communications
  • Device information (IP address, browser type, device identifiers)
  • Website usage data and interactions

We do not collect information anonymously unless it has been de-identified and cannot be linked to you.

How We Collect Information

  • Directly from you when you place an order or contact us
  • Automatically through cookies and similar technologies
  • Through Shopify and trusted service providers
  • Through marketing and analytics partners

How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer service
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and maintain security
  • Comply with legal obligations
  • Send marketing emails (you may unsubscribe at any time)

We do not sell personal information for monetary value.

Advertising and Analytics

We may use cookies and tracking technologies to personalize content and advertisements.

Certain data sharing for advertising purposes may be considered “sharing” under some U.S. state laws. If applicable, you may opt out of targeted advertising by using the privacy controls provided on our website.

If your browser sends a Global Privacy Control signal, we will treat it as a request to opt out where required by law.

Sharing of Information

We may share personal information with:

  • Shopify (our ecommerce platform provider)
  • Payment processors
  • Shipping carriers
  • Marketing and analytics providers
  • Legal authorities when required

These service providers are authorized to use your information only as necessary to provide services to us.

Data Security and Retention

We implement reasonable safeguards to protect your personal information. However, no system can guarantee complete security.

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location within the United States, you may have the right to:

  • Access your personal information
  • Request correction
  • Request deletion
  • Opt out of certain data uses

To exercise your rights, contact us at:

support@soyxclusiva.com

We may need to verify your identity before processing requests.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

support@soyxclusiva.com